Tamesha looking fab in the reservations department
If you called us, you may have had a chance to speak with Ms. Tamesha. She is truly one of the sweetest employees here. My first week here, she said a friendly ‘hello’ and we chatted during lunch.
Recently, she was announced Best All Around Customer Service and we got to talk about her job, travel and Las Vegas.
K – What do you do?
T- I’m a Reservations Agent for the customer service department. I answer calls and they have questions about tours and activities we offer. Our job is to answer them to the best of our knowledge, and if we don’t know the answer, we call vendors and help them get their answer. I also do advise and assist which means that if in the off chance that a tour is no longer available, I’ll call them and we try to find something else they might like.
K- Which one do you like to do more?
T – I like them both because either way I’m interacting with the customers. =)
K – I figured you might like doing advise and assist more because you get to chat more and find different tours for people.
T – You do. You get to do a little more investigating because you go through the tours online and the city guides to help them figure out what they would want.
K – How long have you been working at Reserve 123?
T – It’s been 3 years.
K – What is your favorite part about your job?
T – Talking on the phone. Talking. I just like to talk! Haha You get to talk to really interesting people, and learn about their life stories, why they’re going on vacation. I like to get the feeling about why and where they are going.
K – So you get to know them a little bit more…
T – Yes, you’re not supposed to spend too much time on the phone (haha), but you know. It’s nice getting to know people, so they’re people and not just customers.
K – What does customer service means to you?
T – I just do my job to the best of my ability. I try to help the customer as much as I possibly can and making sure they are satisfied, and I always keep a positive attitude.
K – Have you had an exciting call that you remember?
T – It was for an Alcatraz tour, I don’t remember what his name was, but he was a Food Network celebrity. I like watching Food Network, I didn’t know who he was. Kim knew of him though.
(Side note: I remember walking into the break room and Kim was watching Food Network, so I completely believe that Kim would know the host!)
K – What’s your favorite calls to get?
[Michelle walks in and gives Tamesha a hug. "I love this girl. This is like the sweetest girl in this place." Michelle and Tamesha talk about Michelle's pregnancy. By the way, Michelle is having a girl!]
T – I have had one call with an elderly couple who joked around with each other. It was so sweet. When I get to that age, I want to be able to have as much fun as they do. =)
K – What’s your favorite destination and why?
T – I haven’t had the opportunity to travel as much as I’d like to, but I recently went to Las Vegas and I really love it there. It’s probably because of all the bright lights and no one ever sleeps! I guess you can call me a night owl.
K – Besides the lights, what was one of your favorite things about Las Vegas?
T – I really loved the M&M factory! Hahaha They had all the different colors and types of M&Ms. They had pink M&Ms, cause you know you never see pink ones and I love pink! I also liked the cabaret show at Treasure Island. You always see that type of stuff on tv but being there and seeing it live is really cool.
K – What’s your favorite tour or what tour would you like to do?
T – I would love to go snorkeling in Oahu.
K – What’s your personal advice to travelers?
T – Bring lots and lots of money. Hahaha When you go somewhere, you always see something extra you want to do, so always have extra money on hand!
K – Where would you like to go on vacation?
T – Fiji! I love the beautiful, clear water. Love it.
K -Last question: what are three qualities you need for excellent customer service?
T – A positive attitude, a loving smile/voice, and being able to communicate effectively.
If you’d like to browse tours in Las Vegas, click here.
If you’d like to go do other things in Hawaii besides snorkeling (like stand up paddling!) You can see them here.