Posts Tagged ‘Hawaii Tours’

Meet Tamesha – Best All Around Customer Service/Sweetest employee in the office

Monday, September 19th, 2011

Thrifty Rent-A-Car System, Inc.

Tamesha looking fab in the reservations department

If you called us, you may have had a chance to speak with Ms. Tamesha. She is truly one of the sweetest employees here. My first week here, she said a friendly ‘hello’ and we chatted during lunch.

Recently, she was announced Best All Around Customer Service and we got to talk about her job, travel and Las Vegas.

K – What do you do?

T- I’m a Reservations Agent for the customer service department. I answer calls and they have questions about tours and activities we offer. Our job is to answer them to the best of our knowledge, and if we don’t know the answer, we call vendors and help them get their answer. I also do advise and assist which means that if in the off chance that a tour is no longer available, I’ll call them and we try to find something else they might like.

K- Which one do you like to do more?

T – I like them both because either way I’m interacting with the customers. =)

K – I figured you might like doing advise and assist more because you get to chat more and find different tours for people.

T – You do. You get to do a little more investigating because you go through the tours online and the city guides to help them figure out what they would want.

K – How long have you been working at Reserve 123?

T – It’s been 3 years.

K – What is your favorite part about your job?

T – Talking on the phone. Talking. I just like to talk! Haha You get to talk to really interesting people, and learn about their life stories, why they’re going on vacation. I like to get the feeling about why and where they are going.

K – So you get to know them a little bit more…

T – Yes, you’re not supposed to spend too much time on the phone (haha), but you know. It’s nice getting to know people, so they’re people and not just customers.

K – What does customer service means to you?

T – I just do my job to the best of my ability. I try to help the customer as much as I possibly can and making sure they are satisfied, and I always keep a positive attitude.

K – Have you had an exciting call that you remember?

T – It was for an Alcatraz tour, I don’t remember what his name was, but he was a Food Network celebrity. I like watching Food Network,  I didn’t know who he was. Kim knew of him though.

(Side note: I remember walking into the break room and Kim was watching Food Network, so I completely believe that Kim would know the host!)

K – What’s your favorite calls to get?

[Michelle walks in and gives Tamesha a hug. "I love this girl. This is like the sweetest girl in this place." Michelle and Tamesha talk about Michelle's pregnancy. By the way, Michelle is having a girl!]

T – I  have had one call with an elderly couple who joked around with each other. It was so sweet. When I get to that age, I want to be able to have as much fun as they do. =)

K – What’s your favorite destination and why?

T – I haven’t had the opportunity to travel as much as I’d like to,  but I recently went to Las Vegas and I really love it there. It’s probably because of all the bright lights and no one ever sleeps! I guess you can call me a night owl.

K – Besides the lights, what was one of your favorite things about Las Vegas?

T – I really loved the M&M factory! Hahaha They had all the different colors and types of M&Ms. They had pink M&Ms, cause you know you never see pink ones and I love pink! I also liked the cabaret show at Treasure Island. You always see that type of stuff on tv but being there and seeing it live is really cool.

K – What’s your favorite tour or what tour would you like to do?

T – I would love to go snorkeling in Oahu.

K – What’s your personal advice to travelers?

T – Bring lots and lots of money. Hahaha When you go somewhere, you always see something extra you want to do, so always have extra money on hand!

K – Where would you like to go on vacation?

T – Fiji! I love the beautiful, clear water. Love it.

K -Last question: what are three qualities you need for excellent customer service?

T – A positive attitude, a loving smile/voice, and being able to communicate effectively. :)

If you’d like to browse tours in Las Vegas, click here.

If you’d like to go do other things in Hawaii besides snorkeling (like stand up paddling!) You can see them here.

-Kris
http://reserve123.com/

Sea & Sky Tours at the Magic Isle

Tuesday, May 17th, 2011

Evergreen: Fly Non-Stop To 10 West Coast Cities

Maui, nicknamed “The Magic Isle,” is certainly a gorgeous gem of the Hawaiian Islands. It seems most befitting that the flower of Maui is the Lokelani, meaning “heavenly rose.” Maui is the second largest of the Hawaiian Islands, located approximately 21 degrees north of the equator in the most isolated land in the world. The nearest land mass to Hawaii is San Francisco, approximately 2,400 miles away. Of the total of more than 100 islands in Hawaii, only eight are considered major islands – Ni’ihau, Kauai, Oahu, Molokai, Maui, Lanai, Kaho’olawe, and the Big Island of Hawaii – and only seven of those islands are inhabited. Anytime of year is a good time to visit Maui. The average temperature is between 75˚-85˚ F throughout the year. Maui reaches from sea level to 10,023 feet, to the summit of a dormant volcano, Haleakalä. Sugar, pineapple, cattle, and agriculture are a few of Maui’s major industries, with tourism at the top of the list. Maui’s world-famous beauty attracts tons of recreation activities, including golfing, horseback riding, hiking, whale-watching, nautical adventures, and helicopter tours!

Legend has it that the island of Maui was named after the Native Hawaiian demigod Maui, who pulled up the Hawaiian islands from deep out of the ocean with a magic fishhook linked to the heavens. After the islands were pulled out, the chord broke from the heavens, and the magic fishhook sank down into the ocean, lost forever. There is no better way to explore the mysteries of the deep, see the underwater coral beauty of Maui, and meet a colorful array of marine life located only in Hawaii than to take an underwater voyage. Hawaii’s coral reefs, the “rainforests of the sea,” are incredibly diverse ecological communities. With nothing more than a mask an a snorkel, you’ll be in a whole new world.

I’d like to invite you on the Molokini Snorkel & Turtle Town Morning Adventure from Maui, a perfect opportunity to discover the rich foundations of Maui’s birth and meet its tropical underwater locals. Climb aboard the Pride of Maui, a state-of-the-art 65 foot catamaran famous for her stability and comfort. Relax as you cruise in style to two beautiful diving destinations. The tour includes an Island-style continental breakfast, two snorkeling stops, a delicious lunch, snorkeling gear, and instructions. You’ll visit Molokini, a crescent shaped caldera that is a protected marine sanctuary. The waters are calm and clear, which is perfect for scuba diving, snuba diving, and snorkeling. You will also visit Turtle Town, known for its beautiful lava formations and Hawaiian Green Sea Turtles.

If you’d like to dive even deeper, then take a once-in-a-lifetime undersea adventure on our Atlantis Submarine Tour! It is the world’s first and most technologically advanced passenger submarine. Journey into a spectacular blue world more than 130 feet below the surface in spacious air-conditioned comfort. You will see the majestic natural coral reefs and Hawaiian marine life. From December through May, you can enjoy whale watching during the ship-to-shore journey. Reservations are HIGHLY recommended for this popular tour!

The Island of Maui is also called the “Valley Isle” for the large isthmus between its northwestern and southeastern volcanoes and the numerous large valleys carved into the mountains. Explore deep, meandering valleys set in the rainforest of the ancient West Maui Mountains. Knife-edged ridges with mist-shrouded peaks separate the spectacular valleys. Waterfalls cascade down from towering cliffs into the streams running along the rainforest floor. Take off on the Maui Spectacular Helicopter Tour to soar with a bird’s eye view to see the rainforests and waterfalls of the West Maui Mountains, Hana, and the Haleakala Crater. You’ll also enjoy a 20-minute landing and refreshments at Ulupalakua Ranch. Every West Maui Mountains tour is unique!

Discover the best of both worlds on our West Maui Island Deluxe Helicopter Tour & Submarine Adventure. Experience Maui under the sea as well as above it! Take in views from above, inaccessible by land and discover lush green rainforests, cascading waterfalls and a dormant volcano. Then, marvel at Hawaii’s unique underwater paradise aboard a high-tech 48-passenger submarine. View fascinating coral reefs and their inhabitants as you explore the ocean more than 100 feet below. Every dive is a new adventure!

From heavenly summit views to pristine beaches and thriving nautical life, there are plenty of reasons why Maui has been voted “Best Island” by travelers for years. Discover your own reasons to love Maui with Maui Tours. Feel free to call us at 888-321-3650 to answer your questions and help book your favorite tours. From breath-taking sunrises atop Haleakala Crater to the scenic Road to Hana, your adventures in Maui promise to be unforgettable. It’s no wonder why thousands of whales migrate directly to Maui year after year. One visit to the Magic Isle, and you might annually join them.


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